Harford County Maryland
Harford County, Maryland
Harford County Maryland  
Harford County Maryland
David R. Craig, Harford County Executive
Harford County Maryland

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Department of Emergency Services
2220 Ady Road, Forest Hill, MD 21050 410.638.4900 or 410.879.2000
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MAKING THE CALL TO 911

 

When you call 911 in Harford County to request emergency help, be prepared to answer the call taker's questions. The information is vital to first responders dispatched to the location.

  • Remain as calm as possible. Take a deep breath and speak clearly.

  • Provide the location of the incident and the phone number you are calling from.

  • Describe your location. What's the nearest cross street? If help is needed at another location, advise the call taker.

  • If your house is on fire, LEAVE the house first. Then call from a neighbor's phone or use your cell phone.

  • Tell the call taker the nature of the emergency.

  • If the emergency is taking place on a highway or interstate roadway, try to include the nearest mile marker in your description of the location.**

  • Answer all of the call taker's questions to the best of your ability. The answers will help the call taker/dispatcher determine what kind of emergency aid you need.

  • Keep the answers short and to the point.

  • Follow all instructions given to you by the call taker.

  • Stay on then line until the call taker tells you to hang up.

  • Turn on your outside lights and, if possible, send someone out to direct the responding emergency personnel onto your property.

MilesSign.jpgExample of mile marker sign.

Calling911.jpg

MakingCall.jpg

STEPS IN PREPARATION FOR POSSIBLE EMERGENCY

POST 911 AT THE PHONE

Have 911 posted next to or on all telephones.

DISPLAY HOUSE NUMBER

Make sure your house number is displayed so that emergency equipment can find your home. More...

KNOW NEAREST INTERSECTIONS

Know the nearest intersecting street to your address. This will help the operator provide directions to your location in cases of duplicate street names.

POST IMPORTANT INFORMATION

Post a card with your address, family name and telephone number next to the telephone to assist children and visitors in providing that information in an emergency.
Harford County Government, Maryland Questions or comments webmaster@harfordcountymd.gov
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