Harford County Maryland
Harford County, Maryland
Harford County Maryland  
Harford County Maryland
David R. Craig, Harford County Executive
Harford County Maryland

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Department of Emergency Services
2220 Ady Road, Forest Hill, MD 21050 410.638.4900 or 410.879.2000
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DISPATCHER TRAINING PROGRAM

 

All Harford County Public Safety Dispatchers begin their Career with 4 weeks of training at our Training Academy, under the direction of the Division's Training Supervisor. The Academy consists of an intensive program that prepares new dispatchers to handle the situations they will encounter at their consoles. Internal operating procedures, crisis intervention, stress management and resources availability are only a few of the academy's offerings. The training also includes a National Emergency Telecommunicators course and National Certifications in Emergency Medical/Fire/ Police. Dispatch protocols.

Once the Employee completes the training academy they will be placed on a shift and will answer live 911 calls for service under the supervision of a dispatch training officer with ongoing Quality Assurance reviews by the training staff. Once all established guidelines and training objectives have been met the employee will be cleared to work by themselves at the discretion of the training supervisor.

Harford County is the first 911 Communications Center in the State of Maryland to become an Accredited Center of Excellence in Emergency Medical Dispatch and Emergency Fire Dispatch. The accreditation was issued by the National Academy of Emergency Dispatch.

We encourage you to come join our team!  Follow this link to the County's Employment Page:  http://www.harfordcountymd.gov/human_resources/NeoGovSite.cfm?ID=2

 

Associated Documents:
Download Document Guide to Calling 911
Download Document Public Safety Dispatcher
Download Document Public Safety Dispatcher Academy

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